Age rules, pickup times, combo prices & refunds

Every walker must be at least 12 years old and at least 1.5 m tall. There are no exceptions, including for accompanied children — the handler checks height before the walk starts.

Yes. Children under 12 join the Guided Predator Tour, which has no age restriction and where under-5s go free. On the combo they do the Predator Tour portion at R425 while the adults walk, and must be accompanied by an adult at all times.

The walking part is. On the combo, guests who are 12+ and 1.5 m+ walk beside the lions, and children under 12 take part in the Guided Predator Tour portion instead at R425 each.

The Guided Predator Tour is the most affordable family option: no age restriction, a child rate next to the adult rate, and under-5s go free. The Lion Waterhole game drive also shows a child price.

Yes. Handlers check every walker against the 1.5 m minimum before the group leaves, and you may be asked for proof of age. If a guest cannot walk, the Predator Tour is still available to them.

Johannesburg-area pickups run 2 hours 30 minutes before your tour start. For an 08:00 Walk With Lions we typically collect between 05:30 and 06:00. Your driver confirms the exact time, so allow for that call.

Yes. Pretoria, Centurion, Sandton, Fourways, Midrand, Rosebank, OR Tambo and surrounding areas are all collected on the same rule — about 2 hours 30 minutes before your start time, confirmed by your driver.

When a Pilanesberg day safari is on your booking, pickup defaults to 06:00 so the drive fits before your afternoon activity.

Your driver's name, phone number and vehicle are sent to you 24 hours before pickup. Please be ready 15 minutes before the agreed time.

Aim to leave 2 hours 30 minutes before your tour start. Allow for traffic and the final gravel-road section, which can take longer than maps suggest, and arrive at least 30 minutes early for registration.

No. A private return transfer is quoted separately at checkout by group size, and it is priced per vehicle — so a group of four sharing one vehicle pays a quarter each of what a solo traveller pays. Transfers are pre-selected; choose "No, self-drive" if you are driving yourself.

It is the Lion Walk at R1,300 per adult — add the Guided Predator Tour at R825 to make it a combo. Both are booked together in one checkout, take about three hours, and start at 08:00 or 14:00.

Children under 12 pay R425 for the Guided Predator Tour portion and must be accompanied. They cannot join the walk itself, which is 12+ and 1.5 m+.

Reserve entry, the one-hour enrichment walk beside young lions in open bushveld, your trained handler, the compulsory pre-walk safety briefing, bottled water and photo assistance. The Guided Predator Tour, meals and transfers are priced separately before you pay.

No. Every price is in South African Rand, VAT inclusive, with no online booking fee, no service charge and no card surcharge.

No. Walk, Predator Tour and combo rates are flat all week, on weekends, over school holidays and at Christmas. Overnight stays have their own peak-season rules, so send your dates if you are staying over.

New online bookings are paid in full, which issues your QR e-ticket immediately. If you would rather ask first, send your date and guest count on WhatsApp and we reply with availability and a written quote.

Yes. Cancel or reschedule free of charge up to 48 hours before your scheduled start. In that window you choose either a full refund or a free reschedule to any available date within 6 months, subject to availability.

Between 24 and 48 hours before, 50% of the booking value is retained and 50% is refunded — or the full amount can be moved to a rescheduled date within 6 months, one free reschedule. Inside 24 hours the booking is non-refundable, though a one-time reschedule may be offered at our discretion.

If we cannot provide your booked slot after payment, you may choose a full refund of the amount paid, including payment fees, or an alternative you agree to. We never change your date or time without your agreement.

No. Ukutula experiences run rain or shine and animal behaviour is never guaranteed. If we cancel an experience for operational or safety reasons, you get a full refund or a free reschedule at your choice.

Transport follows the same schedule as the tour it is booked with. If we cancel a transfer for operational reasons, we provide a replacement transfer or a full refund of the transport portion.

Yes. Bookings of eight or more guests and private charters have a 7-day free-cancellation window. Inside 7 days, 50% is retained; inside 72 hours, 100% is retained. A reschedule credit is always offered first.

A reschedule credit is transferable to a friend or family member and can be applied to any Ukutula experience or add-on safari of equal or greater value. Send us the new guest details before your visit so we can update the booking.