Last updated: 30 October 2026

This Privacy Policy explains how Capital Xperience ("Capital Xperience", "we", "our") collects and uses personal information when you book Ukutula experiences and related transfers through this website. This policy is aligned with the South African Protection of Personal Information Act (POPIA).

1. Information we collect

Name, email address and phone number
Pickup address and travel dates for transfer bookings
Number of adults and children in your party
Payment confirmation data (we do not store card numbers)
Cookies and analytics data (Google Analytics, Meta Pixel, Microsoft Clarity) — see section 5

2. How we use it

To confirm and deliver your booked experience and transport
To share your booking details with Ukutula Lion Park where required to confirm entry
To send booking confirmations, reminders and post-tour follow-ups
To respond to enquiries via email, phone or WhatsApp

3. Who we share it with

We only share personal information where necessary: with Ukutula Lion Park to confirm bookings, with our transport drivers, and with our payment processor. We do not sell personal information.

4. Data retention

Booking records are retained for 5 years for tax and dispute-resolution purposes. Marketing contact data is retained until you unsubscribe.

5. Cookies & analytics

This site uses cookies and third-party analytics to understand traffic, measure completed bookings and improve our advertising. Advertising measurement is provided by Google Ads and Google Analytics: when you book and pay, we report the booking amount to Google so our adverts reach people looking for these experiences. Google may use cookie identifiers to measure whether an advert led to a booking. You can read how Google handles this data at business.safety.google/privacy.

Visitors in regions where the law requires a choice see a small cookie banner before advertising measurement is switched on, and every visitor can change their choice at any time via Cookie settings in the site footer. Declining keeps the site fully usable — you can still browse and book as normal.

6. Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information. Email Email us and we will respond within 30 days.

7. Contact

Capital Xperience · WhatsApp +27 82 711 7350 · email via our contact page